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Where's Your Money Leaking?

1. What is your biggest block right now?
We cannot handle more leads
We need more leads
Not sure
If you cannot handle the leads, what gets in the way? (pick as many as required)
If you need more leads, what is true now? (pick as many as required)
2) Are you special or just the same as others?
Commodity (people choose by price or convenience)
One of a Kind (also called a “Category of One”)
In between
VIP (very important person) moments. When was the last time a customer got a real “wow” from you?
This week?
This month?
Can't remember
Never
3) Reviews and Speed - Your average public rating (Google/Yelp/etc.)
4.8–5.0
4.3–4.7
3.8–4.2
< 3.8
Not sure
Do you reply to both good and bad reviews?
Always (within 24 hours)
Sometimes
Rarely/Never
How many 1 star/angry reviews in the last 30 days?
0
1-2
3-5
6+
Unsure
4) The Numbers That Matter Which numbers do you know today? (pick as many as required)

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